How assistplus helped a Japanese hospital achieve 30% growth in revenue by obtaining an effective insight into every aspect of daily operations
The client is a state-of-the-art super speciality hospital with a capacity of 2600 beds. The hospital employs over 8000 people and is one of the most technologically advanced healthcare facilities in Japan. Recently they had acquired a dental hospital and increased their overall built up area along with modern technology upgrades and equipment to provide improved patient care.
With more than 100,000 patients each year, our client’s hospital is one of the busiest in the city. As patient volume started increasing, it was becoming harder for the management to keep track of the staff and patients’ location. Information was incorrect about 20 percent of the time which meant that staff didn’t know the exact location of 50 to 60 of the daily patients. Without an efficient, reliable way to keep track of patients’ location, the hospital was facing long wait times and a high percentage of patients leaving without treatment. Staff time was wasted, too, as the staff made numerous phone calls and canvassed rooms to locate the patients.